MTR Operational Control Centre | management - communication - interface
Efficient public transport is a key success factor in Hong Kong. MTR has world-renowned reputation on its efficient operation and customer service quality. Managing incidents with efficient problem solving and communication is therefore important. The Incident Reporting System helps MTR manage the key interfaces through a co-ordinated approach in getting information, releasing information and reporting to different stakeholders.
Centro Furniture and Interior Design | visualisation - repository - interface
As an interior design company, allowing the customer to visualize what the interior designer can do to their property quickly during the initial visit is very important. This portal contains a repository of general design rules and designing concepts utilized by the in-house designers. Through this portal, as soon as the customer's personal style and the basic layout of the property are known, the preliminary interior design can appear on the computer screen quickly for the customer to comment, turning this into an extremely effective sales management tool!
Yip, Tse & Tang Solicitors & Notary Public | management - work flow - communication - control
As a legal firm that has 16 offices throughout Hong Kong, Kowloon and New Territories, it is important to have a management system that not only perform document management but also work flow. Time critical reminders and timely workflow reminders are extremely important for legal professionals. Automatic client update on critical issue developments is important in any customer focused business. Our knowledge management system help perfect YTT's internal management control as well as external stakeholder engagement initiatives.
Deacons Law Firm | interface - communication
Deacons has been voted as one of the top Personal Injury Practices in Asia. In order to maintain this envious position, Deacons is keen to improve their advice efficiency and timeliness. Based on the tacit knowledge of the resident lawyers and the personal injury provisions in the relevant ordinances, we have worked with Deacons in the development of an expert system such that client advice can be generated in no time at all!
Hong Kong Doctors Union | interface - efficiency - interaction - ergonomic
Hong Kong Doctors Union (HKDU) was keen to develop a system that would provide a fit-for-purpose clinical management system to its members' requirements. Through working with HKDU members, a system that captures the particular habits of this group of doctors was designed with the purpose of bringing efficiency to each consultation and improving the doctor/patient contact time, including the development of ergonomically designed consultation desks.Video
Healthmonitor.com | interface - management - interaction
In order to facilitate the physician/patient contacts and interface, under the leadership of Healthmonitor.com, a number of healthcare organizations in the USA, including American Association of Diabetic Educators, Academy of Oncology Nurse & Patient Navigators and American Academy of Physician Assistants, have come up with the idea of creating a social media portal to improve physician/patient interactions and education. We have worked with Healthmonitor.com in making this possible and to create a virtual platform for these exchanges to take place.
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